Frequently Asked Questions

General

What servers does the search engine run on? Can I buy the software and run it on my servers?

Yahoo Store Integration

What fields get read from my Yahoo product catalog? How often does the search engine get updated with changes from my product catalog? How do I stop a page from appearing in any search results?

General

What servers does the search engine run on?

The search engine for your store will run on Shoptivate's load-balanced cluster of servers located in a data center in Phoenix, Arizona.

Can I buy the software and run it on my servers?

At this point, no. Since the Shoptivate search engine works instantaneously as the user is typing, it is crucial that we maintain control of the servers so we can keep it as fast as possible.

Yahoo Store Integration

What fields get read from my Yahoo product catalog?

The name, caption, code, id, and option text of each product in your store are indexed for users' searches. We can index other fields that you specify, including custom fields, upon request. Please contact us for more information.

How often does the search engine get updated with changes from my product catalog?

In trial mode, the search engine is synchronized with your product catalog about once a day. For paying subscribers, it is done at least once every 15 minutes.

How do I stop a page from appearing in any search results?

Add "<!--nosearch-->" to the caption for the page. This is an HTML comment, so it won't appear on the actual page, and it is Yahoo's standard way to prevent a page from appearing in the search results. This means that if you allow users to keep using Yahoo's standard search engine, any pages you mark this way will not appear in those search results either.